Introduction
Welcome to diese9.com ("Website"). This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use, and disclosure of any information you submit to us through our Website. This includes "Personal Information," which is information about you that is personally identifiable, such as your name, email address, phone number, and any other non-public information about you that is associated with or linked to any of the foregoing data.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. As an entity operating globally, with a base in the Netherlands and registration in Australia, we adhere to the principles of the General Data Protection Regulation (GDPR) and other relevant data protection laws.
Data Controller
The data controller for diese9.com is diese9, registered in Australia and operating from the Netherlands. For any privacy-specific concerns, you can contact us at laurence@diese9.com.
Information We Collect
We collect information from you in the following ways:
- Information You Provide to Us: When you use our contact form to request a quote or ask a question, we collect your name, email address, phone number, and any information you provide about your project. This may include details about your music, your band, or your specific recording needs.
- Information Collected via Technology:
- Google Analytics: Like many websites, we use Google Analytics to help us understand how visitors use our site. Google Analytics uses cookies to collect information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site and our services. Google's ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
- Cookies: We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services, including recording, mixing, mastering, and audio repair.
- To respond to your inquiries and provide you with quotes for our services.
- To communicate with you about your projects and our services.
- To understand how our website is used and to improve the user experience.
- For marketing and advertising purposes, such as measuring the effectiveness of our Google Ads campaigns.
- To comply with legal obligations and to protect our legal rights.
Legal Basis for Processing (for EEA users)
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have a legal basis for doing so under applicable EU laws. The legal basis depends on the services you use and how you use them. This means we collect and use your information only where:
- We need it to provide you with our services, including to operate our services, provide customer support and personalized features, and to protect the safety and security of our services.
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests.
- You give us consent to do so for a specific purpose.
- We need to process your data to comply with a legal obligation.
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
The third-party service providers we use are:
- Webflow, Inc.: Our website is designed and hosted by Webflow. When you submit information through our contact form, Webflow processes and stores this data on our behalf.
- Google: We use Google for multiple services. Google Analytics helps us understand website traffic, while Google AdSense displays third-party advertisements on our site. We also use the Google Ads platform to promote our own services.
Advertising, Cookies, and Tracking Technologies
We use cookies to enhance your experience, for analytics, and for advertising purposes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's systems to recognize your browser and remember certain information.
- Google Analytics: We use Google Analytics to help us understand how visitors use our site. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
- Google AdSense & Personalized Advertising: We use Google AdSense to display third-party advertisements on our website, particularly on our blog. This means that third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website or other websites. Google's use of advertising cookies (such as the DoubleClick cookie) enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet.
- Promoting Our Services (Google Ads): We may also use the Google Ads platform to advertise our services online. When you click on one of our ads on another platform, Google may use cookies to help us measure the performance and effectiveness of our advertising campaigns.
Your Choices Regarding Advertising
You may opt out of personalized advertising from Google by visiting Google's Ads Settings.
If you choose to disable cookies through your browser settings, please note that some features of the website may not function properly.
International Data Transfers
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
As our website is hosted by Webflow, a US-based company, any personal data you submit through our contact form is transferred to and processed in the United States.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We rely on Webflow's Data Processing Agreement and Standard Contractual Clauses (SCCs) as a legal basis for this data transfer, ensuring that adequate data protection safeguards are in place. No transfer of your Personal Information will take place unless there are adequate controls in place, including the security of your data and other personal information.
Your Rights
You have the following rights regarding your personal information:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you would like to exercise any of these rights, please contact us at our email: laurence@diese9.com
Data Security
We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security.
Children's Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: laurence@diese9.com
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